CPS Technology & Tools 2

Question 1

Which process mapping tool is best suited for identifying value-added versus non-value-added steps in a workflow?

Accepted Answer

Value stream map

Answer

Value stream maps distinguish value-added from non-value-added activities and visualize flow of materials and information.

Question 2

A process analyst uses a swimlane diagram. What primary information does this tool communicate?

Accepted Answer

Responsibility for each process step across departments

Answer

Swimlane diagrams (cross-functional flowcharts) display which department or role is responsible for each step.

Question 3

In process management software, what does a 'process repository' primarily store?

Accepted Answer

Documented and versioned process models

Answer

A process repository centrally stores, versions, and manages documented process models for organizational reference.

Question 4

Which of the following best describes robotic process automation (RPA) in process improvement?

Accepted Answer

Software bots automating repetitive rule-based digital tasks

Answer

RPA uses software bots to automate structured, repetitive, rule-based digital tasks without changing underlying systems.

Question 5

A team needs to visualize the sequence of steps and decision points in a new billing process. Which tool is most appropriate?

Accepted Answer

Process flowchart

Answer

Process flowcharts map sequential steps and decision points, making them ideal for documenting billing workflows.

(CPS) Certified Process Specialist Practice Test