CPS Quality Control & Compliance 2

Question 1

A process shows a Cpk of 0.85. What does this indicate?

Accepted Answer

The process is not capable of meeting specifications

Answer

A Cpk below 1.0 indicates the process is not capable of consistently producing output within specification limits.

Question 2

Which document formally authorizes a quality audit and defines its scope?

Accepted Answer

Audit charter

Answer

An audit charter formally authorizes the audit function and defines its purpose, authority, and scope.

Question 3

What is the primary purpose of a control chart's upper and lower control limits (UCL/LCL)?

Accepted Answer

Detect when a process is out of statistical control

Answer

Control limits are statistically derived boundaries used to distinguish common cause variation from special cause variation.

Question 4

A company receives a major customer complaint about a recurring defect. The FIRST step in the 8D problem-solving process is to:

Accepted Answer

Form a cross-functional team

Answer

8D Step 1 (D1) requires forming a cross-functional team with the knowledge and authority to solve the problem.

Question 5

ISO 9001:2015 uses a 'risk-based thinking' approach. Which clause most directly addresses this?

Accepted Answer

Clause 6 – Planning

Answer

Clause 6 of ISO 9001:2015 requires organizations to address risks and opportunities as part of quality management system planning.

(CPS) Certified Process Specialist Practice Test