CPS Quality Assurance & Improvement 3

Question 1

Which of the following best describes the 'Voice of the Customer' (VoC) in quality management?

Accepted Answer

A method to capture customer needs, expectations, and preferences

Answer

VoC is a research technique that captures customers' stated and unstated expectations to drive product and process design decisions.

Question 2

In a FMEA (Failure Mode and Effects Analysis), the Risk Priority Number (RPN) is calculated as:

Accepted Answer

Severity × Occurrence × Detection

Answer

RPN = Severity × Occurrence × Detection, and is used to prioritize failure modes for corrective action.

Question 3

Which quality principle states that quality should be designed into a product or process rather than inspected in afterward?

Accepted Answer

Prevention over inspection

Answer

The prevention principle recognizes that identifying and eliminating defect causes early is far more cost-effective than catching defects after the fact.

Question 4

A Gauge R&R study is conducted to evaluate:

Accepted Answer

Measurement system variation relative to total process variation

Answer

Gauge R&R (Repeatability and Reproducibility) assesses how much of the observed process variation is attributable to the measurement system itself.

Question 5

The '5 Whys' technique is primarily used for:

Accepted Answer

Identifying the root cause of a problem by repeatedly asking why

Answer

The 5 Whys technique drills down through symptom layers by asking 'why' repeatedly until the underlying root cause is identified.

(CPS) Certified Process Specialist Practice Test

(CPS) Certified Process Specialist Practice Test

CPS Quality Assurance & Improvement 3