CPS Professional Standards & Ethics 3

Question 1

A client asks a process specialist to design a process that would disadvantage a protected class of employees. The specialist should:

Accepted Answer

Refuse and explain that the design would violate anti-discrimination principles

Answer

Designing processes that discriminate against protected classes violates both ethical standards and employment law, requiring refusal.

Question 2

Which concept in professional ethics refers to the obligation to act in the best interest of the client rather than oneself?

Accepted Answer

Fiduciary duty

Answer

Fiduciary duty requires professionals to prioritize the client's interests above their own in all professional engagements.

Question 3

When a process specialist lacks sufficient expertise to complete an assigned task effectively, the ethical action is to:

Accepted Answer

Disclose the limitation and seek collaboration or refer the client

Answer

Practicing within one's competence limits requires honest disclosure when expertise is insufficient.

Question 4

A process specialist is contracted by Company A and is offered a simultaneous contract by its direct competitor, Company B. Ethically, the specialist must:

Accepted Answer

Decline Company B's offer or obtain informed consent from both parties

Answer

Serving two direct competitors simultaneously creates a conflict of interest requiring disclosure and consent from all parties.

Question 5

Which of the following best represents the principle of 'do no harm' as applied to process improvement work?

Accepted Answer

Ensuring that process redesigns do not create unsafe conditions for workers

Answer

In professional contexts, 'do no harm' means ensuring that process changes do not create new hazards or adverse impacts on people.

(CPS) Certified Process Specialist Practice Test

(CPS) Certified Process Specialist Practice Test

CPS Professional Standards & Ethics 3