CPS CPS Warranty and Extended Coverage 1

Question 1

What is the standard limited warranty period Canon typically provides for most professional EOS cameras purchased in the United States?

Accepted Answer

1 year parts and labor

Answer

Canon's standard limited warranty for most professional EOS cameras in the US covers 1 year of parts and labor from the date of purchase.

Question 2

Through CPS membership, what type of extended coverage can Gold and Platinum members access that goes beyond Canon's standard factory warranty?

Accepted Answer

Priority depot repair with negotiated flat-rate pricing

Answer

CPS Gold and Platinum members benefit from priority depot repair services with discounted, flat-rate pricing rather than a free extended manufacturer warranty.

Question 3

If a CPS member's Canon equipment is found to have a manufacturer defect, which party is responsible for covering the repair cost under warranty?

Accepted Answer

Canon covers it under the standard limited warranty if within the warranty period

Answer

Manufacturer defects within the warranty period are covered by Canon's standard limited warranty, not by CPS membership benefits.

Question 4

Which of the following scenarios would typically NOT be covered under Canon's standard limited warranty for professional lenses?

Accepted Answer

Physical damage caused by dropping the lens

Answer

Canon's standard limited warranty covers manufacturing defects, not physical damage resulting from user accidents such as drops.

Question 5

How does Canon's CPS program typically handle a warranty repair compared to a non-CPS customer sending in the same defective product?

Accepted Answer

CPS members get priority processing, often resulting in faster turnaround

Answer

One of the core CPS benefits is priority processing, meaning CPS members' warranty repairs are handled before standard non-member submissions.

CPS - Canon Professional Service Practice Test

CPS - Canon Professional Service Practice Test

CPS CPS Warranty and Extended Coverage 1