CPS Client Consultation Skills 3

Question 1

A client asks for a 'puppy cut' on their adult Poodle. What is the stylist's best first step?

Accepted Answer

Ask the client to show a reference photo or describe the length they prefer

Answer

'Puppy cut' has no universal definition, so clarifying with a photo or length description prevents mismatched expectations.

Question 2

During consultation, a client discloses that their dog was recently prescribed medication for anxiety. What should the stylist do?

Accepted Answer

Note it on the record and ask if the medication affects behavior or sedation levels

Answer

Anxiety medication can affect how a pet responds to handling, so documenting it and understanding its effects improves safety planning.

Question 3

Which communication technique helps ensure a client feels heard during a complaint?

Accepted Answer

Reflective listening — paraphrasing what the client said before responding

Answer

Reflective listening validates the client's experience and shows genuine engagement before moving to a resolution.

Question 4

What is the primary purpose of obtaining a signed service agreement from a new client?

Accepted Answer

To outline expectations, policies, and acknowledge consent for services

Answer

A signed service agreement documents mutual understanding of policies, liability, and consent, protecting both the salon and the client.

Question 5

A client insists on a very short summer shave for their double-coated breed. What is the stylist's ethical obligation?

Accepted Answer

Educate the client about how double coats regulate temperature and potential coat damage, then document the client's informed decision

Answer

Informing the client of breed-specific risks fulfills the stylist's duty of care while respecting the client's ultimate right to decide.

(CPS) Certified Pet Stylist Practice Test