CPS Client Consultation Skills 2

Question 1

A client mentions their dog has snapped at groomers before but insists it's 'not a big deal.' How should you respond?

Accepted Answer

Document the history, assess the dog's current temperament, and discuss safety protocols with the client

Answer

Documenting behavioral history and discussing safety measures protects both the stylist and the pet while keeping the client informed.

Question 2

Which question best helps determine appropriate coat maintenance between salon visits?

Accepted Answer

How often do you bathe your dog at home?

Answer

Knowing the client's home bathing and brushing routine helps the stylist recommend a realistic grooming schedule and style.

Question 3

A first-time client requests a breed-specific cut but uses the wrong breed name. What is the best approach?

Accepted Answer

Gently clarify the breed and show reference photos to confirm the desired style

Answer

Using reference photos removes ambiguity and ensures both parties agree on the expected outcome before grooming begins.

Question 4

When is the best time to review a returning client's intake form?

Accepted Answer

Before the appointment begins so any changes can be noted

Answer

Reviewing the intake form before each visit ensures any changes in health, behavior, or style preferences are captured in advance.

Question 5

A client wants their cat groomed but cannot stay for the appointment. Which piece of contact information is most critical to obtain?

Accepted Answer

A reachable phone number during the appointment window

Answer

A reachable phone number allows the stylist to contact the client immediately if an emergency or unexpected issue arises during grooming.

(CPS) Certified Pet Stylist Practice Test