CPS CPS Technical Support 2

Question 1

What does 'priority' in CPS priority technical support mean?

Accepted Answer

CPS members move to the front of the support queue ahead of non-members

Answer

Members pay extra per call

Answer

Support is available 24/7 unlike standard support

Answer

Members get a personal support agent for life

Question 2

Which of the following best describes the scope of CPS technical support?

Accepted Answer

Covers professional Canon cameras, lenses, Cinema EOS, and related equipment

Answer

Limited to questions about Canon's latest consumer cameras

Answer

Only covers equipment purchased within the last 2 years

Answer

Restricted to questions about Canon software only

Question 3

Can CPS members get technical support for third-party accessories used with Canon cameras?

Accepted Answer

No, CPS technical support covers Canon equipment only

Answer

Yes, all accessories are supported

Answer

Only if the accessory is Canon-certified

Answer

Yes, but only for batteries and memory cards

Question 4

How does CPS technical support help with image quality issues?

Accepted Answer

By providing guidance on settings adjustments, calibration, and potential service needs

Answer

By replacing the camera automatically

Answer

By sending a Canon photographer to assist in the field

Answer

By providing free post-processing software

Question 5

What is a benefit of having technical support available to CPS members before major assignments?

Accepted Answer

Members can pre-consult on optimal camera settings and workflow for their specific assignment

Answer

Canon will co-sign the assignment contract

Answer

Canon provides backup photographers

Answer

Technical support is only useful after problems occur

Question 6

What is one limitation of CPS technical support that members should be aware of?

Accepted Answer

It cannot diagnose issues that require physical inspection of the equipment

Answer

It's only available one day per week

Answer

It only supports equipment purchased in the last year

Answer

It requires additional fees per support call