CPS CPS Process Mapping & Modeling 2

Question 1

What does a process model's 'happy path' describe?

Accepted Answer

The ideal, error-free sequence of steps when everything works as expected

Answer

The happy path in process modeling refers to the default, optimal scenario where no exceptions occur and every step proceeds as intended.

Question 2

Which type of process map shows the relationship between high-level process groups without detailing individual steps?

Accepted Answer

Level 0 (Context) map

Answer

A Level 0 or context map provides a high-level view of major process groups and their interactions, without breaking down individual tasks or steps.

Question 3

In BPMN, what shape represents the start and end events of a process?

Accepted Answer

Circles

Answer

In BPMN notation, circles represent events — a thin-bordered circle marks a start event and a thick-bordered circle marks an end event.

Question 4

What is the key benefit of using a SIPOC diagram during the Define phase of DMAIC?

Accepted Answer

It provides a high-level view of the process by identifying Suppliers, Inputs, Process, Outputs, and Customers

Answer

A SIPOC diagram gives a concise overview of a process by defining its Suppliers, Inputs, Process steps, Outputs, and Customers, helping teams agree on scope at the start of an improvement project.

Question 5

Which process modeling technique uses cross-functional swimlanes combined with time-phase columns to show when each activity occurs?

Accepted Answer

Deployment flowchart

Answer

A deployment flowchart (also called a cross-functional flowchart) places activities in swimlanes by responsible party and can add time phases to show when each task occurs.

(CPS) Certified Process Specialist Practice Test

(CPS) Certified Process Specialist Practice Test

CPS CPS Process Mapping & Modeling 2