Core Concepts and Principles Flashcards

In Maslow's hierarchy of needs, which level must be satisfied first?

Answer: Physiological

Physiological needs such as food and shelter form the base of Maslow's pyramid.

The Pareto principle, applied to office work, suggests that:

Answer: About 80% of results come from about 20% of efforts

The Pareto or 80/20 rule says a small share of causes produces most of the results.

The management principle stating that each employee should report to only one supervisor is called:

Answer: Unity of command

Unity of command avoids conflicting instructions by giving each employee one boss.

A Gantt chart is most useful for:

Answer: Scheduling project tasks along a timeline

Gantt charts display tasks as bars across a timeline to track schedules.

Which behavior best demonstrates active listening?

Answer: Paraphrasing the speaker's message to confirm understanding

Paraphrasing shows attention and verifies that the message was understood correctly.

When a manager delegates a task, which of the following stays with the manager?

Answer: Ultimate accountability for the outcome

Responsibility and authority can be delegated, but accountability remains with the delegator.

The 3-2-1 backup rule recommends keeping:

Answer: 3 copies of data, on 2 different media types, with 1 copy offsite

The 3-2-1 rule protects data with multiple copies, varied media, and an offsite copy.