Practice Test Geeks(CPS) Certified Process Specialist Practice Test
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Process Measurement & Metrics Flashcards

7 cards from real CPS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. A Key Performance Indicator (KPI) in process management is best defined as:

    Answer: A quantifiable measure that evaluates how effectively a process achieves its objectives

    A KPI is a quantifiable measure tied directly to strategic objectives, enabling objective evaluation of process performance over time.

  2. Cycle time in process measurement refers to:

    Answer: The total elapsed time from the start to the completion of a single process instance

    Cycle time measures the total duration from when a process begins to when it ends for one unit or transaction, including all active and wait times.

  3. In process measurement, throughput is defined as:

    Answer: The rate at which a process produces completed outputs over a given period

    Throughput measures the actual rate of output delivery (e.g., units per hour), reflecting the real productive performance of a process.

  4. A baseline measurement in process improvement serves primarily to:

    Answer: Establish the current state of performance before any changes are made

    A baseline captures existing performance levels so that improvement efforts can be measured against a defined starting point.

  5. Overall Equipment Effectiveness (OEE) is calculated using which three components?

    Answer: Availability, Performance, and Quality

    OEE = Availability × Performance × Quality, giving a composite view of how effectively equipment is used during scheduled production time.

  6. A leading indicator in process metrics differs from a lagging indicator in that it:

    Answer: Predicts future performance or warns of potential problems before they occur

    Leading indicators are predictive measures that signal future outcomes, allowing process managers to intervene proactively rather than react after the fact.

  7. A process scorecard is used primarily to:

    Answer: Provide a consolidated view of multiple KPIs to assess overall process health

    A process scorecard aggregates multiple performance indicators onto a single dashboard, enabling stakeholders to quickly assess whether a process is on track.