CPP Quality Management & Performance Metrics 3

Question 1

A balanced scorecard approach to performance measurement includes which four perspectives?

Accepted Answer

Financial, Customer, Internal Process, Learning & Growth

Answer

Kaplan and Norton's balanced scorecard uses Financial, Customer, Internal Process, and Learning & Growth perspectives to provide a holistic performance view.

Question 2

Six Sigma's DMAIC methodology stands for:

Accepted Answer

Define, Measure, Analyze, Improve, Control

Answer

DMAIC is the structured Six Sigma problem-solving method: Define the problem, Measure baseline performance, Analyze root causes, Improve the process, and Control the gains.

Question 3

A process capability index (Cpk) value of 0.85 indicates:

Accepted Answer

The process is not capable of consistently meeting specifications

Answer

A Cpk below 1.0 means the process cannot consistently produce output within specification limits, indicating a capability problem.

Question 4

Which statistical tool on a control chart signals a process shift when seven consecutive points fall on the same side of the center line?

Accepted Answer

Run rule

Answer

The run rule (also called the run of seven rule) detects process shifts by identifying seven or more consecutive points on one side of the mean.

Question 5

A company's Cost of Poor Quality (COPQ) is $500,000 annually. This figure most directly motivates investment in:

Accepted Answer

Prevention and appraisal activities

Answer

COPQ quantifies the cost of failures, making the business case for investing in prevention and appraisal activities that reduce defects.

(CPP) Certified Process Professional Practice Test

(CPP) Certified Process Professional Practice Test

CPP Quality Management & Performance Metrics 3