CPP Continuous Improvement Culture 5

Question 1

Which of the following best describes 'double-loop learning' in the context of continuous improvement?

Accepted Answer

Questioning and revising the underlying assumptions and mental models, not just correcting errors

Answer

Double-loop learning, from Argyris and Schön, involves challenging the governing assumptions behind actions—essential for deep cultural change in CI.

Question 2

A process improvement team completes a successful project but the gains erode within six months. What cultural factor is most likely responsible?

Accepted Answer

The improved process was not standardized and the new behavior was not reinforced through management systems

Answer

Without standardization and management system reinforcement (audits, visual controls, leader coaching), processes revert to old habits over time.

Question 3

How does a 'suggestion system' differ from a fully embedded CI culture?

Accepted Answer

A suggestion system is a tool or mechanism, while CI culture is a pervasive set of values and daily behaviors

Answer

Suggestion systems are one structural tool; CI culture is a broader, pervasive orientation where everyone continuously identifies and acts on improvements as part of normal work.

Question 4

What is the significance of 'catchball' in hoshin kanri as it relates to CI culture?

Accepted Answer

A two-way dialogue where goals and plans are iteratively negotiated between management levels

Answer

Catchball ensures CI goals are co-created through dialogue across levels, building ownership and alignment rather than simple top-down mandate.

Question 5

Which statement best describes the relationship between CI culture and innovation culture?

Accepted Answer

CI culture creates the discipline and problem-solving capability that strengthens an organization's capacity for innovation

Answer

A strong CI culture builds the habits, skills, and psychological safety that also underpin successful innovation, making the two complementary rather than competing.

(CPP) Certified Process Professional Practice Test

(CPP) Certified Process Professional Practice Test

CPP Continuous Improvement Culture 5