CPP Change Management & Organizational Development 2

Question 1

In Kotter's 8-Step Change Model, what is the primary purpose of creating a 'guiding coalition'?

Accepted Answer

To form a powerful group that leads the change effort

Answer

A guiding coalition assembles a team with enough power, credibility, and expertise to lead and sustain the change initiative.

Question 2

Which organizational development intervention focuses on improving relationships and communication between two or more work groups?

Accepted Answer

Intergroup development

Answer

Intergroup development targets the attitudes, perceptions, and interactions between different departments or teams to reduce conflict and improve collaboration.

Question 3

When applying Lewin's Force Field Analysis to a change initiative, 'driving forces' are best described as:

Accepted Answer

Forces that push toward achieving the change

Answer

Driving forces are pressures or factors that support moving toward the desired change state, while restraining forces oppose it.

Question 4

A CPP practitioner notices that employees understand a change but still resist it emotionally. This resistance is best addressed through:

Accepted Answer

Addressing emotional and psychological concerns through empathy and dialogue

Answer

Emotional resistance requires empathetic communication, listening, and addressing underlying fears rather than purely rational or technical responses.

Question 5

Which metric is MOST useful for evaluating the effectiveness of a change management initiative post-implementation?

Accepted Answer

Employee adoption rate and sustained behavioral change

Answer

Sustained adoption rate directly measures whether employees have integrated the change into daily work, which is the ultimate goal of change management.

(CPP) Certified Process Professional Practice Test

(CPP) Certified Process Professional Practice Test

CPP Change Management & Organizational Development 2