CPP Business Process Reengineering 2

Question 1

Which of the following best describes the 'clean slate' principle in Business Process Reengineering?

Accepted Answer

Redesigning processes from scratch without being constrained by current practices

Answer

The clean slate principle means reimagining processes from the ground up rather than patching existing ones.

Question 2

In BPR, which technology concept was Hammer and Champy most associated with leveraging as an enabler?

Accepted Answer

Information technology

Answer

Hammer and Champy emphasized IT as the key enabler that makes radical process redesign possible.

Question 3

What is a 'process owner' in the context of BPR?

Accepted Answer

A senior manager accountable for end-to-end performance of a specific process

Answer

A process owner has end-to-end accountability for a process's design, execution, and performance outcomes.

Question 4

Which outcome is most indicative of a successful BPR initiative?

Accepted Answer

Order-of-magnitude improvements in cost, quality, or speed

Answer

BPR targets dramatic, breakthrough performance improvements—often 10x gains—not marginal ones.

Question 5

Which of the following is a primary risk associated with BPR initiatives?

Accepted Answer

High failure rate due to resistance to change and poor change management

Answer

Studies show that BPR projects frequently fail due to inadequate change management and employee resistance.

(CPP) Certified Process Professional Practice Test