CPOA Stakeholder Management 2

Question 1

Which factor is MOST important when prioritizing stakeholder engagement efforts?

Accepted Answer

Stakeholder influence and interest in the product

Answer

The interest-influence matrix helps prioritize engagement by focusing resources where they have the most impact.

Question 2

A product owner analyst discovers a previously unidentified stakeholder late in the project. What is the BEST response?

Accepted Answer

Assess their impact and integrate them into the engagement plan

Answer

Late stakeholder identification requires immediate impact assessment and plan adjustment to avoid downstream issues.

Question 3

What is the difference between a stakeholder and a customer in CPOA context?

Accepted Answer

Stakeholders include anyone impacted by or who can impact the product, while customers are the end users

Answer

Stakeholders is a broader category that includes customers, but also sponsors, regulators, and others affected by the product.

Question 4

Which technique helps visualize the relationship between stakeholders and the system being developed?

Accepted Answer

Context diagram

Answer

A context diagram shows the system boundary and how external entities, including stakeholders, interact with the system.

Question 5

How should a product owner analyst handle a stakeholder who has high influence but low interest?

Accepted Answer

Keep them satisfied with minimal but high-level updates

Answer

High-influence, low-interest stakeholders should be kept satisfied without overwhelming them with detail.

CPOA - Certificate in Product Ownership Analysis Practice Test