CPOA Stakeholder Management 2 — Questions and Answers
Question 1: Which factor is MOST important when prioritizing stakeholder engagement efforts?
- Stakeholder seniority in the organization
- Stakeholder influence and interest in the product (Correct answer)
- Stakeholder geographic location
- Stakeholder years of experience
Correct answer: Stakeholder influence and interest in the product
The interest-influence matrix helps prioritize engagement by focusing resources where they have the most impact.
Question 2: A product owner analyst discovers a previously unidentified stakeholder late in the project. What is the BEST response?
- Ignore them since identification phase is complete
- Assess their impact and integrate them into the engagement plan (Correct answer)
- Document them for the next project only
- Ask them to wait until the next release cycle
Correct answer: Assess their impact and integrate them into the engagement plan
Late stakeholder identification requires immediate impact assessment and plan adjustment to avoid downstream issues.
Question 3: What is the difference between a stakeholder and a customer in CPOA context?
- Customers always have higher priority than stakeholders
- Stakeholders include anyone impacted by or who can impact the product, while customers are the end users (Correct answer)
- They are identical terms
- Stakeholders only include internal employees
Correct answer: Stakeholders include anyone impacted by or who can impact the product, while customers are the end users
Stakeholders is a broader category that includes customers, but also sponsors, regulators, and others affected by the product.
Question 4: Which technique helps visualize the relationship between stakeholders and the system being developed?
- Gantt chart
- Context diagram (Correct answer)
- Pareto chart
- Fishbone diagram
Correct answer: Context diagram
A context diagram shows the system boundary and how external entities, including stakeholders, interact with the system.
Question 5: How should a product owner analyst handle a stakeholder who has high influence but low interest?
- Engage them frequently with detailed reports
- Keep them satisfied with minimal but high-level updates (Correct answer)
- Ignore them due to low interest
- Assign them a leadership role on the product team
Correct answer: Keep them satisfied with minimal but high-level updates
High-influence, low-interest stakeholders should be kept satisfied without overwhelming them with detail.
Question 6: What is a stakeholder register PRIMARILY used for in product ownership analysis?
- Tracking financial contributions
- Documenting stakeholder identification, assessment, and classification information (Correct answer)
- Recording meeting minutes
- Logging product defects
Correct answer: Documenting stakeholder identification, assessment, and classification information
The stakeholder register is the central repository for all information about identified stakeholders and their engagement status.
CPOA Stakeholder Management 2
Which factor is MOST important when prioritizing stakeholder engagement efforts?