CPM Professional Responsibility & Stakeholder Communication 3

Question 1

Which element is MOST critical to include in a stakeholder communication plan?

Accepted Answer

Communication frequency, format, and responsible parties for each stakeholder group

Answer

A communication plan must specify what information goes to whom, how often, in what format, and who is responsible for sending it.

Question 2

A project manager is aware that a competitor has offered a team member a job, creating a potential conflict of interest. The PM should:

Accepted Answer

Discuss the potential conflict with the team member and document it per organizational policy

Answer

Potential conflicts of interest must be disclosed and managed per organizational policy to preserve project integrity.

Question 3

When is it appropriate for a project manager to withhold project information from a stakeholder?

Accepted Answer

When the stakeholder is not on the approved distribution list for that information

Answer

Information should only be withheld when the stakeholder does not have an authorized need to know, not based on the PM's judgment of importance.

Question 4

A project manager is pressured by a sponsor to report optimistic schedule data that doesn't reflect actual status. The PM should:

Accepted Answer

Report accurate data and explain the rationale, offering alternative approaches to address concerns

Answer

Reporting accurate project data is a professional obligation; the PM should address sponsor concerns through transparent communication and problem-solving.

Question 5

Which of the following BEST describes 'active listening' in a stakeholder meeting context?

Accepted Answer

Asking clarifying questions, paraphrasing, and confirming understanding of stakeholder input

Answer

Active listening involves engaging behaviors like paraphrasing and clarifying to ensure accurate mutual understanding.

(CPM) Certified Project Manager Practice Test

(CPM) Certified Project Manager Practice Test

CPM Professional Responsibility & Stakeholder Communication 3