CPM Performance Management & Coaching 3

Question 1

Which of the following best describes 'feedforward' as a coaching technique?

Accepted Answer

Offering future-focused suggestions for improvement rather than analyzing past errors

Answer

Feedforward focuses on what the employee can do differently going forward, making feedback more actionable and less threatening.

Question 2

A manager conducts quarterly check-ins instead of relying solely on annual reviews. What is the primary benefit of this approach?

Accepted Answer

It enables timely course corrections and stronger employee engagement

Answer

Frequent check-ins allow managers to address issues early and maintain ongoing alignment between employee effort and organizational goals.

Question 3

In a calibration session, managers review performance ratings together primarily to:

Accepted Answer

Ensure consistency and fairness in ratings across teams and managers

Answer

Calibration sessions align rating standards across managers, reducing bias and ensuring comparable assessments organization-wide.

Question 4

Which coaching behavior most directly builds an employee's self-efficacy?

Accepted Answer

Asking the employee to reflect on past successes relevant to the current challenge

Answer

Helping employees connect current challenges to previous successes reinforces their belief in their own capability.

Question 5

What is the primary purpose of a 360-degree feedback assessment?

Accepted Answer

To gather multi-source input on an employee's behaviors from peers, direct reports, and supervisors

Answer

360-degree feedback provides a well-rounded view of an individual's performance and interpersonal impact from multiple stakeholders.

(CPM) Certified People Manager Practice Test