CPM Performance Management & Coaching 2

Question 1

A manager notices an employee consistently meets targets but rarely innovates. Which coaching approach best addresses this plateau?

Accepted Answer

Use stretch assignments paired with regular feedback sessions

Answer

Stretch assignments challenge employees beyond their comfort zone while coaching conversations sustain motivation and learning.

Question 2

In the GROW coaching model, what does the 'R' stand for?

Accepted Answer

Reality

Answer

GROW stands for Goal, Reality, Options, and Will/Way Forward — Reality examines the current situation.

Question 3

Which performance management practice is most effective for reducing recency bias in annual reviews?

Accepted Answer

Collecting ongoing performance notes throughout the year

Answer

Maintaining running performance notes across the full review period ensures ratings reflect the whole year, not just recent events.

Question 4

An employee receives feedback that their communication skills need improvement but becomes defensive. What is the most effective manager response?

Accepted Answer

Acknowledge their reaction and ask open-ended questions to understand their perspective

Answer

Acknowledging emotions and using open questions helps defuse defensiveness and keeps the coaching conversation productive.

Question 5

What distinguishes a performance improvement plan (PIP) from a developmental coaching plan?

Accepted Answer

PIPs address serious performance gaps with formal timelines, while developmental plans focus on growth for capable employees

Answer

PIPs are formal, documented responses to performance deficiencies, whereas developmental plans are proactive tools for employee growth.

(CPM) Certified People Manager Practice Test