CPM Organizational Behavior & Workplace Culture 3

Question 1

Edgar Schein's model of organizational culture identifies three levels. Which level is the DEEPEST and hardest to change?

Accepted Answer

Basic underlying assumptions

Answer

Basic underlying assumptions are deeply embedded, unconscious beliefs that form the foundation of organizational culture and are highly resistant to change.

Question 2

A manager who adjusts their leadership style based on an employee's readiness and skill level is applying which theory?

Accepted Answer

Situational Leadership Theory

Answer

Situational Leadership Theory (Hersey & Blanchard) prescribes adapting leadership style to match the follower's developmental level.

Question 3

Which of the following best describes 'psychological safety' in a team context?

Accepted Answer

A team climate where members feel safe to take interpersonal risks without fear of negative consequences

Answer

Psychological safety, as defined by Amy Edmondson, is a shared belief that the team is safe for interpersonal risk-taking such as speaking up.

Question 4

A new manager inherits a team with low morale and high absenteeism. According to Herzberg's Two-Factor Theory, which action addresses a hygiene factor?

Accepted Answer

Increasing base salary to meet market rates

Answer

Herzberg identified salary as a hygiene factor — its absence causes dissatisfaction, but improving it does not itself motivate higher performance.

Question 5

In organizational behavior, 'role conflict' occurs when:

Accepted Answer

An employee faces incompatible demands from different role expectations

Answer

Role conflict arises when an individual faces competing or incompatible demands from different roles or sources within an organization.

(CPM) Certified People Manager Practice Test

(CPM) Certified People Manager Practice Test

CPM Organizational Behavior & Workplace Culture 3