CPM Motivation Theories & Employee Engagement 3

Question 1

An organization measures employee engagement through its 'eNPS' (Employee Net Promoter Score). What does a high eNPS primarily indicate?

Accepted Answer

Employees would recommend the organization as a great place to work

Answer

eNPS measures the likelihood that employees would recommend the organization to others, which reflects overall pride, loyalty, and engagement rather than a single satisfaction metric.

Question 2

Which schedule of reinforcement typically produces the highest and most consistent rate of desired behavior?

Accepted Answer

Variable-ratio schedule

Answer

Variable-ratio schedules, where reinforcement occurs after an unpredictable number of responses, produce the highest and most consistent response rates and are most resistant to extinction.

Question 3

A manager wants to increase intrinsic motivation on a project team. According to Self-Determination Theory, which action is MOST aligned with supporting autonomy?

Accepted Answer

Allowing the team to choose their own approach to achieving project goals

Answer

Supporting autonomy — allowing individuals to direct their own efforts — is a core pillar of Self-Determination Theory and enhances intrinsic motivation.

Question 4

According to Hackman and Oldham's Job Characteristics Model, which of the following is NOT one of the five core job dimensions?

Accepted Answer

Compensation equity

Answer

The five core dimensions in Hackman and Oldham's model are skill variety, task identity, task significance, autonomy, and feedback — compensation equity is not part of this model.

Question 5

A manager observes that a high-performing employee has become disengaged after a promotion was given to a peer. To restore motivation, the manager should FIRST:

Accepted Answer

Have a candid one-on-one conversation to understand the employee's perceptions and concerns

Answer

A candid conversation allows the manager to surface the root cause — likely a perceived inequity — and address it directly, which is the essential first step before any structural change.

(CPM) Certified Professional Manager Practice Test

(CPM) Certified Professional Manager Practice Test

CPM Motivation Theories & Employee Engagement 3