CPM Motivation Theories & Employee Engagement 3

Question 1

An organization measures employee engagement through its 'eNPS' (Employee Net Promoter Score). What does a high eNPS primarily indicate?

Accepted Answer

Employees would recommend the organization as a great place to work

Answer

Employees are satisfied with their compensation packages

Answer

Employees agree with current strategic priorities

Answer

Employees have low turnover intentions

Question 2

Which schedule of reinforcement typically produces the highest and most consistent rate of desired behavior?

Accepted Answer

Variable-ratio schedule

Answer

Fixed-interval schedule

Answer

Fixed-ratio schedule

Answer

Variable-interval schedule

Question 3

A manager wants to increase intrinsic motivation on a project team. According to Self-Determination Theory, which action is MOST aligned with supporting autonomy?

Accepted Answer

Allowing the team to choose their own approach to achieving project goals

Answer

Setting detailed step-by-step procedures the team must follow

Answer

Tying performance to a larger monetary bonus

Answer

Monitoring team activity through hourly status updates

Question 4

According to Hackman and Oldham's Job Characteristics Model, which of the following is NOT one of the five core job dimensions?

Accepted Answer

Compensation equity

Answer

Skill variety

Answer

Task significance

Answer

Autonomy

Question 5

A manager observes that a high-performing employee has become disengaged after a promotion was given to a peer. To restore motivation, the manager should FIRST:

Accepted Answer

Have a candid one-on-one conversation to understand the employee's perceptions and concerns

Answer

Issue a formal performance improvement plan

Answer

Adjust the employee's current compensation immediately

Answer

Transfer the employee to a new team

Question 6

Which of the following best illustrates the concept of 'psychological safety' as it relates to employee engagement?

Accepted Answer

Employees feel comfortable speaking up with ideas, questions, or mistakes without fear of punishment

Answer

Employees feel protected from physical hazards in the workplace

Answer

Employees are guaranteed job security through long-term contracts

Answer

Employees receive mental health benefits through the company's insurance plan

Question 7

A manager is applying expectancy theory to improve team performance. If employees doubt that their extra effort will lead to better results, the manager should focus on improving which component?

Accepted Answer

Expectancy

Answer

Valence

Answer

Instrumentality

Answer

Equity