CPM Employee Engagement Survey Action 2

Question 1

After receiving engagement survey results, what is the FIRST step a manager should take before creating an action plan?

Accepted Answer

Acknowledge the results transparently with the team

Answer

Acknowledging results transparently with the team builds trust and signals that feedback is taken seriously before any action planning begins.

Question 2

A manager's team scores low on 'my manager listens to my ideas.' Which action most directly addresses this finding?

Accepted Answer

Implement a structured ideation channel and commit to responding within 48 hours

Answer

Creating a structured channel with a response commitment directly addresses the perceived lack of listening and makes the behavior change concrete and measurable.

Question 3

When prioritizing action items from engagement survey results, which framework is most commonly recommended?

Accepted Answer

Impact vs. effort matrix to focus on high-impact, feasible changes first

Answer

An impact vs. effort matrix helps managers focus limited resources on changes that will most meaningfully improve engagement while remaining achievable.

Question 4

A manager wants to commit to 3 specific actions from survey feedback. How many action items is generally considered optimal per planning cycle?

Accepted Answer

2–3 targeted actions to maintain focus and accountability

Answer

Committing to 2–3 targeted actions keeps the team focused, prevents initiative overload, and makes follow-through more achievable.

Question 5

Which behavior UNDERMINES the value of engagement survey action planning?

Accepted Answer

Creating an action plan but never communicating it back to employees

Answer

Failing to communicate the action plan back to employees signals that feedback was ignored, eroding trust and reducing future survey participation.

(CPM) Certified People Manager Practice Test

(CPM) Certified People Manager Practice Test

CPM Employee Engagement Survey Action 2