CPLP Managing Learning Programs 2 — Questions and Answers
Question 1: A project charter for an L&D initiative typically includes:
- Learner assessment results
- Project scope, objectives, stakeholders, timeline, and resource requirements (Correct answer)
- All course content and materials
- Employee performance review data
Correct answer: Project scope, objectives, stakeholders, timeline, and resource requirements
A project charter defines the purpose, scope, deliverables, stakeholders, timeline, and resources for an L&D project, providing formal authorization to proceed.
Question 2: Which metric is most useful for evaluating the efficiency of an L&D department?
- Learner satisfaction scores only
- Cost per learning hour (Correct answer)
- Number of training events held
- LMS login frequency
Correct answer: Cost per learning hour
Cost per learning hour measures how efficiently the L&D department delivers learning, balancing investment against instructional time produced.
Question 3: Vendor management in L&D includes all of the following EXCEPT:
- Negotiating contracts and pricing
- Evaluating vendor content quality and fit
- Designing internal course content (Correct answer)
- Monitoring vendor performance and deliverables
Correct answer: Designing internal course content
Designing internal course content is an in-house L&D activity; vendor management focuses on external relationships, contracts, quality assurance, and performance monitoring.
Question 4: The 70-20-10 learning framework suggests that:
- 70% of learning comes from formal training
- 70% of learning comes from on-the-job experience, 20% from social interactions, and 10% from formal training (Correct answer)
- Learning budgets should follow a 70-20-10 allocation
- 70% of learners prefer online formats
Correct answer: 70% of learning comes from on-the-job experience, 20% from social interactions, and 10% from formal training
The 70-20-10 model proposes that most learning occurs through challenging work experiences (70%), developmental relationships (20%), and formal coursework (10%).
Question 5: An L&D governance structure typically includes:
- Only the L&D director
- Policies, decision-making processes, roles, and oversight mechanisms for learning programs (Correct answer)
- The LMS administration team
- Instructor scheduling and room booking
Correct answer: Policies, decision-making processes, roles, and oversight mechanisms for learning programs
L&D governance defines the policies, standards, decision-making authority, and accountability structures that guide the delivery and management of learning programs.
Question 6: When aligning L&D with organizational talent strategy, which process is most important?
- Purchasing the most advanced LMS
- Conducting regular talent gap analyses and mapping learning to capability needs (Correct answer)
- Increasing training hours per employee
- Tracking all employee certifications
Correct answer: Conducting regular talent gap analyses and mapping learning to capability needs
Regularly assessing talent gaps and mapping learning solutions to the capabilities the organization needs ensures L&D investment delivers business value.
CPLP Managing Learning Programs 2
A project charter for an L&D initiative typically includes: