CPL Team Building & Development 2

Question 1

A program leader notices that two team members constantly argue during meetings, slowing down decisions. What is the MOST effective first step?

Accepted Answer

Facilitate a one-on-one conversation between the two members

Answer

Facilitating a direct conversation helps surface the root cause of the conflict and encourages resolution through communication.

Question 2

Which team development concept describes the point where a group transitions from being a collection of individuals to a cohesive unit?

Accepted Answer

Norming

Answer

Norming is Tuckman's stage where the team establishes shared norms and begins functioning as a cohesive unit.

Question 3

A CPL is building a new program team. To maximize psychological safety, the leader should PRIMARILY:

Accepted Answer

Encourage open dialogue and make it safe to voice concerns without fear of punishment

Answer

Psychological safety is built when team members feel they can speak up, take risks, and share concerns without negative consequences.

Question 4

When using a RACI matrix during team planning, what does the 'C' stand for?

Accepted Answer

Consulted

Answer

In a RACI matrix, 'C' stands for Consulted — those whose input is sought before a decision or action is taken.

Question 5

A team member consistently underperforms despite having the required skills. The BEST approach for the CPL is to:

Accepted Answer

Explore motivational factors and provide targeted coaching

Answer

When skill isn't the barrier, exploring motivation and providing coaching addresses the underlying cause of underperformance.

(CPL) Certified Program Leader Practice Test