CPL Performance Measurement & Continuous Improvement 2

Question 1

A program leader notices that a KPI has remained flat for three consecutive reporting periods despite process changes. What should be the FIRST action?

Accepted Answer

Analyze whether the process changes were fully implemented

Answer

Before drawing conclusions from stagnant data, a leader must verify whether the intended changes were actually implemented with fidelity.

Question 2

Which continuous improvement methodology uses a structured problem-solving approach with phases: Define, Measure, Analyze, Improve, and Control?

Accepted Answer

Six Sigma DMAIC

Answer

Six Sigma's DMAIC framework provides a data-driven, structured approach to identifying and eliminating defects in processes.

Question 3

A balanced scorecard approach to program performance measures outcomes across how many primary perspectives?

Accepted Answer

Four

Answer

The balanced scorecard uses four perspectives: Financial, Customer, Internal Process, and Learning & Growth.

Question 4

When a program's outcome data shows high variability between sites, which statistical concept best describes this phenomenon?

Accepted Answer

Standard deviation

Answer

Standard deviation quantifies the spread or variability of data points around the mean, making it the appropriate measure for site-to-site differences.

Question 5

A program leader wants to identify which step in a multi-step service delivery process causes the most delays. Which tool is MOST appropriate?

Accepted Answer

Value stream mapping

Answer

Value stream mapping visually depicts each step in a process along with time and waste, making bottlenecks easy to identify.

(CPL) Certified Program Leader Practice Test

(CPL) Certified Program Leader Practice Test

CPL Performance Measurement & Continuous Improvement 2