CPL Performance Management & Metrics 3

Question 1

A program leader is designing a Balanced Scorecard for their program. Which four perspectives does the classic Balanced Scorecard framework include?

Accepted Answer

Financial, Customer, Internal Processes, Learning & Growth

Answer

Kaplan and Norton's Balanced Scorecard framework uses Financial, Customer, Internal Process, and Learning & Growth perspectives to provide a holistic performance view.

Question 2

Which metric would be MOST useful for tracking whether program benefits are being realized post-delivery?

Accepted Answer

Benefits Realization Rate

Answer

Benefits Realization Rate measures the extent to which expected program benefits have actually been achieved after delivery, which is the core of post-delivery performance tracking.

Question 3

A program leader discovers that two component projects are reporting the same metrics in conflicting ways. The BEST corrective action is to:

Accepted Answer

Establish a standardized metrics reporting framework across all components

Answer

Standardizing reporting frameworks ensures consistency, comparability, and accuracy of performance data across all program components.

Question 4

What is the primary purpose of a performance baseline in program management?

Accepted Answer

To provide a reference point for measuring actual program performance

Answer

A performance baseline (scope, schedule, cost) provides the approved reference against which actual program performance is compared and variances identified.

Question 5

A program's CPI is 0.85. Using Estimate at Completion (EAC) = BAC/CPI, if the Budget at Completion is $2,000,000, what is the forecasted total cost?

Accepted Answer

$2,352,941

Answer

EAC = BAC / CPI = $2,000,000 / 0.85 ≈ $2,352,941, indicating the program will cost more than originally budgeted.

(CPL) Certified Program Leader Practice Test

(CPL) Certified Program Leader Practice Test

CPL Performance Management & Metrics 3