CPL Leadership Development & Team Management 2

Question 1

A program leader notices that two high-performing team members are in ongoing conflict that is affecting morale. What is the BEST first step?

Accepted Answer

Facilitate a structured one-on-one mediation between the parties

Answer

Structured mediation addresses the root cause directly and preserves both relationships and team morale.

Question 2

Which leadership model distinguishes between 'transactional' and 'transformational' leadership styles?

Accepted Answer

Burns and Bass Leadership Framework

Answer

James MacGregor Burns introduced the transactional vs. transformational distinction, later expanded by Bernard Bass.

Question 3

A Certified Program Leader is developing a succession plan. Which action BEST supports long-term leadership pipeline health?

Accepted Answer

Identifying and mentoring high-potential staff at all levels

Answer

Proactively mentoring high-potential employees across levels builds a resilient, sustainable leadership pipeline.

Question 4

When using a RACI matrix for team management, what does the 'C' stand for?

Accepted Answer

Consulted

Answer

In RACI, 'Consulted' identifies people whose input is sought before decisions are finalized.

Question 5

A team member consistently misses deadlines despite repeated coaching. According to progressive discipline principles, what should follow documented verbal warnings?

Accepted Answer

Written warning with documented performance plan

Answer

Progressive discipline moves from verbal warnings to written warnings with a clear improvement plan before more severe actions.

(CPL) Certified Program Leader Practice Test

(CPL) Certified Program Leader Practice Test

CPL Leadership Development & Team Management 2