CPL Communication & Stakeholder Management 3

Question 1

A new regulatory body must now approve all program deliverables. How should the program manager address this new stakeholder group?

Accepted Answer

Add them to the stakeholder register and update the engagement and communications plans

Answer

Any party with authority over program outcomes must be formally recognized, registered, and engaged according to a defined strategy.

Question 2

In stakeholder engagement, 'managing' stakeholders differs from 'monitoring' them in that managing involves:

Accepted Answer

Actively working to increase engagement and address concerns

Answer

Managing stakeholders means taking deliberate actions to move them toward a desired level of engagement, not just observing their current state.

Question 3

A program sponsor is consistently missing steering committee meetings. What is the MOST effective way to maintain their engagement?

Accepted Answer

Send post-meeting summaries and schedule brief one-on-one updates to keep them informed

Answer

Providing concise updates through alternative channels maintains sponsor awareness and engagement when they cannot attend formal meetings.

Question 4

Which term describes a stakeholder who has legitimate authority, urgency, and direct stake in the program's outcomes?

Accepted Answer

Definitive stakeholder

Answer

In the salience model, a definitive stakeholder possesses all three attributes — power, urgency, and legitimacy — and warrants immediate attention.

Question 5

During a program benefits review, end users report they were never informed about a major process change. This MOST likely indicates a failure in:

Accepted Answer

Communications management

Answer

Failing to inform affected end users of process changes reflects a gap in the communications management plan's audience identification and distribution.

(CPL) Certified Program Leader Practice Test

(CPL) Certified Program Leader Practice Test

CPL Communication & Stakeholder Management 3