CPL Communication & Stakeholder Management 2

Question 1

A program manager discovers that two key stakeholders have conflicting priorities that are causing delays. What is the BEST first step?

Accepted Answer

Facilitate a joint meeting to surface and align conflicting interests

Answer

Facilitating a joint session allows competing interests to be heard and negotiated before escalation becomes necessary.

Question 2

Which stakeholder analysis technique maps individuals by their level of influence and level of interest to guide communication strategies?

Accepted Answer

Power/Interest grid

Answer

The Power/Interest grid segments stakeholders into four quadrants to determine appropriate engagement strategies for each group.

Question 3

During program execution, a previously unsupportive stakeholder suddenly becomes highly engaged. What should the program manager do?

Accepted Answer

Update the stakeholder register and reassess the engagement strategy

Answer

Stakeholder positions evolve, so the register and engagement plan must be updated to reflect new attitudes and leverage new support.

Question 4

What is the PRIMARY purpose of a communications management plan in a program?

Accepted Answer

To define what information is distributed, to whom, when, and by which method

Answer

A communications management plan ensures that the right information reaches the right people at the right time through appropriate channels.

Question 5

A program manager needs to report bad news about a schedule slip to senior executives. Which communication approach is MOST appropriate?

Accepted Answer

Present the issue proactively with impact analysis and mitigation options

Answer

Proactive, transparent communication that pairs problems with proposed solutions maintains credibility and enables informed decision-making.

(CPL) Certified Program Leader Practice Test