CPL Change Management & Adaptation 2

Question 1

Which change management model uses the metaphor of 'unfreezing, changing, and refreezing' organizational behavior?

Accepted Answer

Lewin's Change Management Model

Answer

Lewin's Change Management Model describes change as a three-stage process: unfreezing existing behaviors, implementing the change, and refreezing new behaviors to make them permanent.

Question 2

A program leader notices that mid-level managers are verbally agreeing with a change initiative but not implementing new processes. This behavior is best described as:

Accepted Answer

Passive resistance

Answer

Passive resistance occurs when stakeholders outwardly comply but fail to take the actions required to implement change, often due to discomfort or disagreement they are unwilling to voice.

Question 3

In the ADKAR model, what does the 'K' stand for?

Accepted Answer

Knowledge of how to change

Answer

In the ADKAR model, 'K' stands for Knowledge of how to change, meaning individuals understand the skills and behaviors needed to implement the change successfully.

Question 4

A program leader is managing a large-scale technology rollout. Which approach best helps reduce change fatigue among employees?

Accepted Answer

Prioritize and sequence changes to avoid overwhelming staff

Answer

Sequencing and prioritizing changes allows employees to absorb and adapt to each change before the next is introduced, reducing cognitive overload and change fatigue.

Question 5

Which stakeholder group typically has the most influence on whether a change initiative succeeds or fails at the operational level?

Accepted Answer

Middle managers

Answer

Middle managers are critical to change success because they translate strategic directives into daily actions, coach front-line employees, and directly model the new behaviors being adopted.

(CPL) Certified Program Leader Practice Test

(CPL) Certified Program Leader Practice Test

CPL Change Management & Adaptation 2