CPI Coaching & Feedback Techniques 3

Question 1

The '70-20-10' learning model suggests that approximately what percentage of development comes from coaching and mentoring relationships?

Accepted Answer

20%

Answer

The 70-20-10 model attributes roughly 20% of development to coaching, mentoring, and social learning from others.

Question 2

Which behavior by an instructor MOST undermines the coaching relationship?

Accepted Answer

Providing feedback inconsistently based on the instructor's mood

Answer

Inconsistent feedback based on the instructor's emotional state destroys trust and makes it impossible for the learner to calibrate their performance.

Question 3

When a learner says 'I don't know' in response to a reflective coaching question, the BEST response is to:

Accepted Answer

Rephrase the question and give the learner more time to reflect

Answer

Rephrasing and allowing silence gives the learner time to engage in genuine reflection rather than shutting down the coaching process prematurely.

Question 4

Feedforward, as opposed to traditional feedback, focuses on:

Accepted Answer

Providing specific suggestions for future improvement rather than dwelling on past mistakes

Answer

Feedforward is a future-oriented technique that offers constructive suggestions for improvement without rehashing past failures.

Question 5

An instructor is coaching a learner who is visibly anxious before a performance evaluation. The FIRST coaching priority should be to:

Accepted Answer

Address the anxiety by normalizing it and using calming techniques

Answer

Addressing anxiety first ensures the learner's emotional state does not interfere with their ability to demonstrate actual competence during evaluation.

(CPI) Certified Professional Instructor Practice Test

(CPI) Certified Professional Instructor Practice Test

CPI Coaching & Feedback Techniques 3