CPHRM Healthcare Operations Risk Flashcards
6 cards from real CPHRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CPHRM Healthcare Operations Risk flashcards as text
Which operational risk management tool helps healthcare organizations proactively identify failure points in a process before harm occurs?
Answer: Failure Mode and Effects Analysis (FMEA)
FMEA is a proactive method that systematically examines a process to identify where and how it might fail and the effects of those failures.
A hospital experiences a ransomware attack that encrypts patient records. This event is primarily categorized as which type of operational risk?
Answer: Cybersecurity / information technology risk
Ransomware attacks targeting patient records are a cybersecurity operational risk that can disrupt care delivery and compromise protected health information.
Which of the following is the most effective control to reduce medication administration errors at the point of care?
Answer: Implementing barcode medication administration (BCMA) systems
BCMA systems verify patient identity, medication, dose, and timing at the bedside, significantly reducing the 'five rights' errors in medication administration.
A healthcare organization's risk manager is assessing supply chain disruption risk. Which mitigation strategy is most appropriate?
Answer: Maintaining strategic inventory reserves and identifying backup suppliers
Maintaining strategic reserves and dual/backup suppliers reduces vulnerability to supply chain disruptions that could impair patient care.
Which document formally assigns responsibility for managing a specific operational risk to a department or individual?
Answer: A risk ownership matrix or accountability assignment
A risk ownership matrix clearly assigns accountability for monitoring, mitigating, and reporting each identified operational risk to a responsible party.
In healthcare operational risk management, a 'near miss' is best defined as:
Answer: An event that could have caused harm but did not reach the patient
A near miss is an unplanned event that had the potential to cause harm but was caught before reaching the patient, offering a critical learning opportunity.