CPHR Organizational Development and Change Management

Question 1

Which model of change management describes three stages: unfreezing, changing, and refreezing?

Accepted Answer

Lewin's Change Model

Answer

Lewin's Change Model outlines three stages—unfreezing existing behaviors, implementing the change, and refreezing new behaviors to make them permanent.

Question 2

In Kotter's 8-Step Change Model, what is the FIRST step an organization must take?

Accepted Answer

Create a sense of urgency

Answer

Kotter's first step is to create a sense of urgency by helping others see the need for change and the importance of acting immediately.

Question 3

What does the 'A' in the ADKAR change management model stand for?

Accepted Answer

Awareness

Answer

In the ADKAR model, 'A' stands for Awareness—individuals must first be aware of the need for change before they can progress through the remaining stages.

Question 4

Which organizational development intervention focuses on improving group processes and interpersonal relationships within a team?

Accepted Answer

Team building

Answer

Team building is an OD intervention specifically designed to improve interpersonal relationships, communication, and group dynamics within a team.

Question 5

A 'force field analysis' in change management is used to:

Accepted Answer

Analyze driving and restraining forces affecting a change initiative

Answer

Force field analysis, developed by Kurt Lewin, identifies forces that either drive or restrain a desired change, helping organizations strengthen drivers and reduce barriers.

(CPHR) Chartered Professional in Human Resources Practice Test

(CPHR) Chartered Professional in Human Resources Practice Test

CPHR Organizational Development and Change Management