CPHR Organizational Development and Change Management 3

Question 1

In the context of OD, what does 'action research' involve?

Accepted Answer

A cyclical process of data collection, diagnosis, action planning, implementation, and evaluation

Answer

Action research is a cyclical OD process where data is gathered, analyzed, and used to plan and implement changes, followed by evaluation and further data collection.

Question 2

Which stage of organizational change is characterized by confusion, anxiety, and declining performance before improvement occurs?

Accepted Answer

The valley of despair

Answer

The 'valley of despair' is a common stage in change transitions where morale and productivity temporarily dip as people struggle with letting go of the old way before fully embracing the new.

Question 3

What is the primary purpose of a 'stakeholder analysis' in change management?

Accepted Answer

To identify all parties affected by the change and assess their level of influence and support

Answer

Stakeholder analysis maps out who will be affected by or can influence the change, enabling tailored communication and engagement strategies for each group.

Question 4

In organizational development, 'parallel structures' refer to:

Accepted Answer

Temporary groups created to oversee or facilitate change alongside the formal organizational structure

Answer

Parallel structures are temporary teams or task forces created outside the normal hierarchy to solve problems, plan change, or oversee transformation without disrupting ongoing operations.

Question 5

Which of the following is a key characteristic of a 'learning organization' as defined by Peter Senge?

Accepted Answer

Continuous learning, knowledge sharing, and systems thinking embedded in the organizational culture

Answer

Peter Senge's concept of a learning organization emphasizes five disciplines including systems thinking, personal mastery, and team learning that enable continuous adaptation and growth.

(CPHR) Chartered Professional in Human Resources Practice Test

(CPHR) Chartered Professional in Human Resources Practice Test

CPHR Organizational Development and Change Management 3