CPHR CPHR Performance Management 2

Question 1

What is the 'central tendency error' in performance appraisals?

Accepted Answer

The tendency to rate all employees as average or in the middle of the scale

Answer

Central tendency error occurs when appraisers avoid extreme ratings and cluster all evaluations near the midpoint of the scale, failing to differentiate performance levels.

Question 2

What is the purpose of a Performance Improvement Plan (PIP)?

Accepted Answer

To document performance deficiencies and outline specific improvements required within a defined timeframe

Answer

A PIP is a formal document that identifies performance gaps, sets specific measurable improvement goals, and establishes timelines and support mechanisms to help an employee meet performance standards.

Question 3

Which approach to performance management involves providing employees with frequent, real-time feedback rather than relying solely on annual reviews?

Accepted Answer

Continuous performance management

Answer

Continuous performance management replaces or supplements annual reviews with ongoing feedback, regular check-ins, and real-time coaching to improve performance throughout the year.

Question 4

What does 'calibration' mean in the context of performance management?

Accepted Answer

A process where managers align and standardize their performance ratings to ensure consistency across the organization

Answer

Calibration sessions bring managers together to discuss and align their performance ratings, ensuring consistent application of standards and reducing individual rater bias.

Question 5

What is 'recency bias' in performance appraisals?

Accepted Answer

Over-weighting recent events and under-weighting performance from earlier in the review period

Answer

Recency bias occurs when evaluators disproportionately base their performance ratings on events that happened most recently, rather than considering the employee's entire performance throughout the review period.

(CPHR) Chartered Professional in Human Resources Practice Test

(CPHR) Chartered Professional in Human Resources Practice Test

CPHR CPHR Performance Management 2