Patient and Family Engagement Flashcards
7 cards from real CPHQ practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Patient and Family Engagement flashcards as text
Which of the following BEST measures the effectiveness of a patient and family engagement program?
Answer: Patient-reported experience measures (PREMs) and patient-reported outcome measures (PROMs)
PREMs capture patients' perceptions of their care experience while PROMs measure patient-reported health outcomes, together providing the most direct evidence of engagement program effectiveness.
The HCAHPS survey is BEST associated with which aspect of patient and family engagement?
Answer: Assessing patient experience of care in hospital settings
HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a standardized survey measuring patients' perspectives on their hospital care experience.
A quality professional wants to reduce patient harm through engagement. Which approach is MOST consistent with patient-centered care principles?
Answer: Engaging patients as partners in safety initiatives, such as encouraging them to speak up about concerns
Patient-centered care principles support actively involving patients in safety efforts, recognizing them as key partners who can identify risks and prevent errors.
Under the CMS Conditions of Participation, hospitals are required to:
Answer: Inform patients of their right to receive a copy of their medical records
CMS Conditions of Participation require hospitals to inform patients of their rights, including the right to access and receive copies of their own medical records.
When developing a patient education program, which principle from adult learning theory (andragogy) should be applied?
Answer: Adults are self-directed learners who benefit most when education is relevant to their immediate needs
Andragogy recognizes that adult learners are self-directed and motivated by content directly relevant to their lives, making personalized, need-based education most effective.
A hospital's PFAC recommends revising the discharge process. The MOST appropriate next step for the quality professional is to:
Answer: Forward the recommendation to the appropriate clinical and administrative leaders for evaluation and action planning
PFAC recommendations represent valuable patient and family perspectives and should be escalated to clinical and administrative leaders who can evaluate feasibility and develop action plans.
Which of the following BEST describes 'patient activation'?
Answer: A patient's knowledge, skills, and confidence to manage their own health and healthcare
Patient activation measures the degree to which patients possess and apply the knowledge, skills, and confidence needed to actively manage their health, a key predictor of health outcomes.