CPHIMS CPHIMS Leadership and Strategic Planning 3 — Questions and Answers
Question 1: Which change management model emphasizes creating urgency and building a guiding coalition as early steps?
- Kotter's 8-Step Model (Correct answer)
- ADKAR Model
- Lewin's 3-Stage Model
- McKinsey 7-S Framework
Correct answer: Kotter's 8-Step Model
Kotter's 8-Step Model begins with establishing urgency and forming a guiding coalition before moving to vision creation and communication.
Question 2: A health IT strategic plan identifies a capability gap between current state and desired future state. What process formally documents this gap?
- Gap analysis (Correct answer)
- Root cause analysis
- FMEA
- Fishbone diagram
Correct answer: Gap analysis
Gap analysis compares current capabilities against desired future state to identify what must be addressed in the strategic plan.
Question 3: When communicating IT strategy to clinical staff, which approach is MOST effective?
- Translate technical goals into patient care impact (Correct answer)
- Use technical jargon to demonstrate expertise
- Distribute written memos only
- Delegate all communication to IT staff
Correct answer: Translate technical goals into patient care impact
Clinical staff engage most effectively when IT initiatives are framed around patient care outcomes rather than technology specifications.
Question 4: Which metric BEST measures the strategic value of a telehealth platform implementation?
- Patient access improvement and revenue per virtual visit (Correct answer)
- Server uptime percentage only
- Number of support tickets resolved
- Software license cost reduction
Correct answer: Patient access improvement and revenue per virtual visit
Patient access improvement and revenue per virtual visit directly tie the technology investment to clinical and financial strategic outcomes.
Question 5: A healthcare organization is merging with a regional health system. What is the PRIMARY IT leadership priority during the integration planning phase?
- Assessing interoperability of existing systems (Correct answer)
- Immediately decommissioning legacy systems
- Replacing all hardware before go-live
- Migrating all data on day one
Correct answer: Assessing interoperability of existing systems
Interoperability assessment determines how existing systems can communicate and identifies integration risks before any migration or decommissioning occurs.
Question 6: In portfolio management, what does 'value realization' refer to in a health IT context?
- Confirming that implemented systems deliver the projected benefits (Correct answer)
- Calculating software license costs
- Measuring IT staff productivity
- Tracking project completion dates
Correct answer: Confirming that implemented systems deliver the projected benefits
Value realization confirms that post-implementation outcomes match the projected benefits outlined in the original business case.
Question 7: A hospital board asks the CIO to present IT's strategic contribution. Which reporting framework is MOST appropriate?
- IT Balanced Scorecard aligned to organizational goals (Correct answer)
- Detailed network topology diagram
- Full system architecture documentation
- Complete vendor contract list
Correct answer: IT Balanced Scorecard aligned to organizational goals
The IT Balanced Scorecard translates technology performance into strategic, financial, and operational terms that board members can understand and evaluate.
CPHIMS CPHIMS Leadership and Strategic Planning 3
Which change management model emphasizes creating urgency and building a guiding coalition as early steps?