CPHIMS Leadership and Strategic Planning Flashcards

Which change management model emphasizes creating urgency and building a guiding coalition as early steps?

Answer: Kotter's 8-Step Model

Kotter's 8-Step Model begins with establishing urgency and forming a guiding coalition before moving to vision creation and communication.

A health IT strategic plan identifies a capability gap between current state and desired future state. What process formally documents this gap?

Answer: Gap analysis

Gap analysis compares current capabilities against desired future state to identify what must be addressed in the strategic plan.

When communicating IT strategy to clinical staff, which approach is MOST effective?

Answer: Translate technical goals into patient care impact

Clinical staff engage most effectively when IT initiatives are framed around patient care outcomes rather than technology specifications.

Which metric BEST measures the strategic value of a telehealth platform implementation?

Answer: Patient access improvement and revenue per virtual visit

Patient access improvement and revenue per virtual visit directly tie the technology investment to clinical and financial strategic outcomes.

A healthcare organization is merging with a regional health system. What is the PRIMARY IT leadership priority during the integration planning phase?

Answer: Assessing interoperability of existing systems

Interoperability assessment determines how existing systems can communicate and identifies integration risks before any migration or decommissioning occurs.

In portfolio management, what does 'value realization' refer to in a health IT context?

Answer: Confirming that implemented systems deliver the projected benefits

Value realization confirms that post-implementation outcomes match the projected benefits outlined in the original business case.

A hospital board asks the CIO to present IT's strategic contribution. Which reporting framework is MOST appropriate?

Answer: IT Balanced Scorecard aligned to organizational goals

The IT Balanced Scorecard translates technology performance into strategic, financial, and operational terms that board members can understand and evaluate.