CPG Professional Ethics & Industry Standards Flashcards

Which organization administers the Certified Professional Groomer (CPG) certification in the United States?

Answer: National Dog Groomers Association of America (NDGAA)

The NDGAA administers the CPG certification and sets the professional standards for dog groomers in the US.

What is the primary ethical obligation a CPG-certified groomer has when a client requests a groom that could harm the pet?

Answer: Refuse the service and explain why it could harm the pet

A CPG groomer's primary duty is to the animal's welfare, which includes refusing services that could cause harm.

Under professional grooming ethics, what should a groomer do upon discovering signs of suspected animal abuse during a groom?

Answer: Document findings and report to local animal control or authorities

Groomers are often mandated or ethically obligated to report suspected animal abuse to the appropriate authorities.

Which practice best demonstrates professional integrity in a CPG groomer's pricing structure?

Answer: Providing clear, written pricing before services are performed

Transparent, written pricing before service prevents disputes and demonstrates professional integrity.

A CPG groomer is legally and ethically required to maintain what type of documentation for each client?

Answer: Accurate and up-to-date client and pet health records

Maintaining accurate client and pet health records protects both the groomer and the animal and is a professional standard.

Which of the following best reflects the CPG code of conduct regarding continuing education?

Answer: Groomers should pursue ongoing education to stay current with industry standards

The CPG code of conduct encourages ongoing professional development to maintain high standards of care and technique.