CPE Change Management in Healthcare 2

Question 1

A hospital's CMIO wants to implement a new EHR module. Which ADKAR element is addressed by providing hands-on training sessions before go-live?

Accepted Answer

Knowledge

Answer

Knowledge in the ADKAR model refers to knowing how to change, which is directly built through training and education activities.

Question 2

When applying Lewin's change model, which phase involves establishing new processes as standard practice and updating policies accordingly?

Accepted Answer

Refreezing

Answer

Refreezing stabilizes the organization at the new state by embedding changes into policies, procedures, and culture.

Question 3

A physician executive notices that frontline staff are compliant with a new protocol but revert when auditors leave. This behavior most likely reflects a failure in which change dimension?

Accepted Answer

Reinforcement

Answer

Reinforcement in the ADKAR model ensures that changes stick through recognition, feedback, and accountability systems.

Question 4

A large health system is merging two hospital cultures with conflicting values around patient care priorities. Which approach is MOST effective for the physician executive to take first?

Accepted Answer

Conduct a cultural assessment to identify shared values and points of tension

Answer

A cultural assessment identifies commonalities and conflicts that inform a merger integration strategy and prevents premature mandates that generate resistance.

Question 5

Which type of change is BEST described as incremental improvements within an existing system without altering its fundamental structure?

Accepted Answer

Developmental change

Answer

Developmental change improves current processes or practices without challenging the underlying organizational framework.

(CPE) Certified Physician Executive Practice Test

(CPE) Certified Physician Executive Practice Test

CPE Change Management in Healthcare 2