CPD Communication Management 2

Question 1

Which communication channel is generally MOST appropriate for addressing sensitive personnel issues on a project?

Accepted Answer

One-on-one private conversation

Answer

Group email to the full project team

Answer

Public project dashboard update

Answer

Project status meeting discussion

Question 2

A project director uses the formula n(n-1)/2 to calculate the number of communication channels. If a team has 8 members, how many channels exist?

Accepted Answer

28

Answer

16

Answer

56

Answer

64

Question 3

Which component is LEAST likely to be included in a project's communications management plan?

Accepted Answer

Detailed technical specifications for deliverables

Answer

Escalation procedures for unresolved issues

Answer

Glossary of project-specific terminology

Answer

Information distribution methods and technologies

Question 4

Active listening in a project management context PRIMARILY means:

Accepted Answer

Fully concentrating on the speaker, understanding the message, and providing thoughtful feedback

Answer

Taking notes during every meeting to document decisions

Answer

Listening without interrupting until the speaker is finished

Answer

Recording meetings so they can be reviewed later

Question 5

A project director is preparing a presentation for the board of directors on a major project milestone. Which approach is MOST appropriate?

Accepted Answer

Focus on strategic outcomes, risks, and decisions required at the executive level

Answer

Provide exhaustive detail so the board can evaluate every project decision

Answer

Have the project team present the technical details directly to the board

Answer

Use the same status report format distributed to the project team

Question 6

Informal communication networks within a project, often called the 'grapevine,' are BEST managed by:

Accepted Answer

Monitoring and using them as a supplement by providing timely, accurate official information

Answer

Prohibiting informal communication to maintain information control

Answer

Identifying and disciplining employees who participate in informal networks

Answer

Ignoring them as they have no impact on project outcomes

Question 7

Which of the following is an example of a 'push' communication method?

Accepted Answer

A weekly status email sent to all project stakeholders

Answer

A project intranet site where team members can access status reports

Answer

A lessons-learned repository available to all staff

Answer

A team collaboration portal with on-demand dashboards