Communication Management Flashcards
7 cards from real CPD practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication Management flashcards as text
Which communication channel is generally MOST appropriate for addressing sensitive personnel issues on a project?
Answer: One-on-one private conversation
Sensitive personnel matters require privacy and direct dialogue to ensure confidentiality and allow candid two-way communication.
A project director uses the formula n(n-1)/2 to calculate the number of communication channels. If a team has 8 members, how many channels exist?
Answer: 28
Using n(n-1)/2 with n=8: 8×7/2 = 28 communication channels, illustrating why communication complexity grows rapidly with team size.
Which component is LEAST likely to be included in a project's communications management plan?
Answer: Detailed technical specifications for deliverables
Detailed technical specifications belong in the project scope or technical documentation, not in the communications management plan.
Active listening in a project management context PRIMARILY means:
Answer: Fully concentrating on the speaker, understanding the message, and providing thoughtful feedback
Active listening involves full engagement—understanding content and intent—and responding in a way that confirms comprehension and encourages further dialogue.
A project director is preparing a presentation for the board of directors on a major project milestone. Which approach is MOST appropriate?
Answer: Focus on strategic outcomes, risks, and decisions required at the executive level
Board presentations should focus on strategic relevance, high-level status, and decision points, rather than operational or technical detail.
Informal communication networks within a project, often called the 'grapevine,' are BEST managed by:
Answer: Monitoring and using them as a supplement by providing timely, accurate official information
Proactively providing accurate official information reduces misinformation spread through informal networks and can leverage them as a feedback channel.
Which of the following is an example of a 'push' communication method?
Answer: A weekly status email sent to all project stakeholders
Push communication sends information to specific recipients without requiring them to seek it out, such as a status email distributed to stakeholders.