CPCA Ethics & Confidentiality in Care Services 5

Question 1

A client in your care posts on social media tagging you in a post about their health. What is your best course of action?

Accepted Answer

Discuss the privacy implications with the client and notify your supervisor

Answer

Social media posts involving clients and their health create confidentiality risks; the aide should address this with the client and escalate to the supervisor.

Question 2

What does 'veracity' mean as an ethical principle in personal care?

Accepted Answer

Being honest and truthful with clients about their care

Answer

Veracity means telling the truth; in care settings, it requires being honest with clients about their condition, care plans, and any changes that affect them.

Question 3

A client refuses to take their prescribed medication. What should a personal care aide do?

Accepted Answer

Respect the refusal, document it, and notify your supervisor immediately

Answer

Administering medication without consent is assault; the aide must document the refusal and report it to the supervisor so the care team can address it appropriately.

Question 4

Which statement about workplace gossip best reflects ethical conduct for a personal care aide?

Accepted Answer

Sharing client information with coworkers outside of care-related discussions is a confidentiality violation

Answer

Sharing client information outside of formal, care-related communication channels—even with other staff—violates confidentiality obligations.

Question 5

A client asks you to lie to their family about how often you visit. What should you do?

Accepted Answer

Explain that you cannot be dishonest and suggest discussing the concern with your supervisor

Answer

Veracity and professional integrity require honesty; aides cannot participate in deception and should help redirect the concern through appropriate channels.

(CPCA) Certified Personal Care Aide Practice Test

(CPCA) Certified Personal Care Aide Practice Test

CPCA Ethics & Confidentiality in Care Services 5