CPCA Ethics & Confidentiality in Care Services 2

Question 1

A client's adult child calls and asks you to reveal details about their parent's medical condition. What is the most appropriate response?

Accepted Answer

Politely decline and explain that you need the client's permission first

Answer

Client health information is confidential and may only be shared with others when the client has given explicit permission.

Question 2

Which of the following best describes 'informed consent' in personal care aide services?

Accepted Answer

The client agrees to care after receiving a clear explanation of what will be done

Answer

Informed consent requires that the client understands and agrees to the proposed care before it is provided.

Question 3

You observe that a coworker is accessing a client's personal file without a work-related reason. What should you do?

Accepted Answer

Report the behavior to your supervisor as a potential privacy violation

Answer

Unauthorized access to client records is a privacy violation and must be reported to a supervisor.

Question 4

A client asks you to keep a secret about a bruise they say was caused by a family member. What is the correct action?

Accepted Answer

Report your observations to your supervisor per mandatory reporting requirements

Answer

Suspected abuse must be reported to a supervisor regardless of a client's request for secrecy, as mandatory reporting laws supersede confidentiality.

Question 5

Which action by a personal care aide VIOLATES professional boundaries?

Accepted Answer

Borrowing money from a client because you are short on bills

Answer

Borrowing money from a client is a serious boundary violation that creates an inappropriate personal and financial entanglement.

(CPCA) Certified Personal Care Aide Practice Test