Ethics & Confidentiality in Care Services Flashcards

You are caring for two clients who are neighbors, and one asks what you know about the other. What is the correct response?

Answer: Explain that you cannot discuss other clients and change the subject

A client's identity as your client and any related information is confidential and must never be shared with other clients.

Which of the following is an example of advocating for a client's rights?

Answer: Informing your supervisor when a client reports their needs are not being met

Advocacy means supporting the client's expressed needs and ensuring their concerns reach the appropriate people who can address them.

A family member insists you perform a task that is not on the client's care plan. What should you do?

Answer: Refuse and explain you can only follow the authorized care plan, then notify your supervisor

Personal care aides must follow the authorized care plan and cannot add tasks based on family requests; changes must go through the proper supervisory channel.

Which situation would require you to break confidentiality without a client's permission?

Answer: A client reveals they are being physically abused by a caregiver

Disclosure of abuse triggers mandatory reporting requirements, which legally override the client's privacy and confidentiality expectations.

What is the purpose of a client's Bill of Rights in home care?

Answer: To inform clients of their legal rights to dignified, safe, and informed care

A client's Bill of Rights guarantees their entitlement to privacy, dignity, informed consent, and freedom from abuse in care settings.

A colleague asks you to share login credentials for the electronic care record system because they forgot theirs. What should you do?

Answer: Decline and direct them to contact IT or their supervisor for access

Sharing login credentials violates security policy and accountability standards; each user must access records under their own credentials.

Which ethical principle is demonstrated when a personal care aide treats all clients with equal respect regardless of their background?

Answer: Justice

Justice in healthcare ethics means providing fair, equitable treatment to all individuals without discrimination based on race, religion, or other personal characteristics.