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Coaching Techniques & Communication Skills Flashcards

7 cards from real CPC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Coaching Techniques & Communication Skills flashcards as text

  1. Which of the following best describes the role of silence in a coaching conversation?

    Answer: A productive pause that allows the client to process and deepen insight

    Strategic silence gives clients the cognitive and emotional space to access their own wisdom without interruption.

  2. A client is stuck between two options and asks, 'What would you do?' The best coach response is:

    Answer: Redirect by asking what the client values most in this decision

    The coach redirects ownership back to the client by exploring values, keeping the work client-centered.

  3. Acknowledging in coaching differs from praising because acknowledgment:

    Answer: Recognizes who the client is being, not just what they did

    Acknowledgment speaks to a client's character or inner qualities, which is more empowering than evaluative praise.

  4. When a client sets a SMART goal, the 'T' (Time-bound) element is important in coaching because it:

    Answer: Gives the client a defined point to evaluate progress and adjust

    A time boundary creates a natural review point, supporting client self-assessment and course-correction.

  5. A client keeps missing the action steps they committed to. Before exploring new strategies, the coach should first:

    Answer: Ask the client to reflect on what got in the way and what it means

    Understanding the underlying obstacle or belief that blocked follow-through generates more lasting change than simply adjusting the task.

  6. The concept of 'forward and deepen' in coaching means the coach should:

    Answer: Move the client toward action while also exploring the meaning behind it

    Forward and deepen describes the dual coaching movement of advancing action while simultaneously expanding the client's self-awareness.

  7. Which approach best exemplifies a coach maintaining 'presence' during a session?

    Answer: Staying fully focused on the client in the current moment without internal distraction

    Coaching presence means the coach is completely and consciously engaged with the client in the now, without internal interference.

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Sources & references

Exam facts on this page (fees, format, dates, passing scores) are checked against these official sources; the date is our last check. Editorial policy

  1. iaprc.org — Test delivery, fees · verified Oct 2026