CPC Internal Communication & Organizational Culture Flashcards

What is 'upward communication' in an organizational context?

Answer: Communication from frontline employees to management

Upward communication flows from lower-level employees to management, carrying feedback, concerns, and ideas.

Which internal communication tool is best suited for real-time team collaboration and quick updates?

Answer: Instant messaging platforms like Slack or Teams

Instant messaging platforms support real-time, informal communication that keeps teams connected and responsive.

What is the primary purpose of an employee communication audit?

Answer: To assess the effectiveness and gaps in current internal communication practices

A communication audit evaluates existing practices to identify strengths, gaps, and opportunities for improvement.

How does organizational culture influence communication norms?

Answer: Culture determines what topics are acceptable to discuss, the formality level, and how feedback is given

Cultural norms shape expectations about formality, directness, hierarchy, and what can be communicated openly.

What communication strategy helps manage employee resistance during organizational change?

Answer: Communicating early, frequently, and honestly while providing channels for feedback

Early, honest, and two-way communication reduces uncertainty, rumors, and resistance during organizational transitions.

Which metric best measures the effectiveness of internal communication programs?

Answer: Employee engagement scores and comprehension surveys

Engagement scores and comprehension surveys measure whether communication is reaching and resonating with employees.