Regulatory & Compliance Knowledge Flashcards

Before making preneed sales calls to consumers, a consultant should scrub lists against which resource?

Answer: The National Do Not Call Registry

Telemarketing rules require honoring the National Do Not Call Registry unless an exemption applies.

Which federal law requires financial institutions to provide customers with privacy notices about sharing nonpublic personal information?

Answer: Gramm-Leach-Bliley Act

The Gramm-Leach-Bliley Act sets privacy notice and safeguarding requirements for covered financial activities, including some insurance-related ones.

Which FTC statute broadly prohibits unfair or deceptive acts or practices in commerce?

Answer: Section 5 of the FTC Act

Section 5 of the FTC Act bars unfair or deceptive acts or practices and underlies many consumer protection actions.

A consultant tells a family that a sealer casket will preserve the body indefinitely. This is best described as what?

Answer: A prohibited misrepresentation under the Funeral Rule

The Funeral Rule prohibits claims that caskets or vaults will preserve remains indefinitely, since they cannot.

What document must a provider give a family at the end of arrangements, itemizing choices and total cost?

Answer: Statement of Funeral Goods and Services Selected

The Statement of Funeral Goods and Services Selected lists the items chosen, the prices, and any legal or cemetery requirements.

Are funeral homes generally HIPAA covered entities?

Answer: Generally no, unless they also perform covered health care functions

Funeral homes typically are not covered entities because they are not health care providers, plans, or clearinghouses.

Which sales practice best reflects compliance when dealing with elderly prospects?

Answer: Providing clear written information, allowing time to decide, and involving family if desired

Clear disclosure and no undue pressure align with consumer protection and elder-abuse statutes.